Refund & Return Policy
Customer satisfaction is important to us.
Returns
Returns are accepted only under the following circumstances:
- Wrong item delivered.
- Product received is damaged during shipping.
- Product has manufacturing defects.
- Product received differs significantly from the order placed.
Customers must notify us within 5 days after receiving the goods.
Return Requirements
To qualify for a return:
- Product must remain unused.
- Product must be returned in its original packaging.
- Proof of purchase is required.
- Photos or videos of the issue may be requested before approval.
Non-Returnable Items
Returns will not be accepted for:
- Change of mind.
- Incorrect product selection by the customer.
- Products that have been opened, used, contaminated, or improperly stored.
- Products damaged due to customer handling.
Refunds
Once the returned product has been inspected and approved:
- Refunds will be processed using the original payment method.
- Processing time is generally between 7–14 business days.
- Shipping fees are non-refundable unless the error was caused by Agromurni.
Order Cancellation
Orders may only be cancelled before shipment. Once an order has been dispatched, it cannot be cancelled.